Home / FAQ
Back to FAQ overview
Ordering
How do I cancel my order? How do I place a re-order? How do I order a sample? What type of file do I use to provide my logo? What do I have to provide for my order? What does a 'free digital sample' mean? Can I order 1 or 5 pieces? Do I get an order confirmation? What are .eps and .ai? Can I change or cancel an order? Are there any additional customs duties or taxes to pay for an international order?
Contact We are closed
promo@loopper.com
+44 20 4576 5960
Fast support we reply within 1 hour (Mon–Fri, 09:00–17:30)

Do I get an order confirmation?

Yes you will. After payment, you will receive a confirmation through e-mail. 

Related Pages

Additional information about our terms and conditions can be found on the Terms & Conditions page. For more information about how we handle personal data, please see our Privacy Policy.

What do our clients say?
Adrian McNally
I recently ordered personalised face coverings for my emp..
Show whole review
I recently ordered personalised face coverings for my employees. From the moment I contacted the team at looper.com I received professional and efficient service from the. Designing the masks and follow though on delivery was fantastic. I would certainly recommend them to any other business.
Laura
We needed the product in a short time frame and Loopper's..
Show whole review
We needed the product in a short time frame and Loopper's EMEA product specialist Nick made this happen swiftly. He contacted us on the same day and we were able to place a PO within 24h with our desired design. Excellent service!
STAR Group Belgium NV
4 stars: good service, well treated
Willem
I had a very nice experience ordering from the company. T..
Show whole review
I had a very nice experience ordering from the company. They were always prompt with their responses and worked to cater to my needs.
Mockup Free design & unlimited revisions Within 1 hour!
We pride ourselves in a fast but qualitive service without exception. Within 1 hour of your offer request or order, we will provide you with a free digital mock-up without any strings attached. This way we make sure to have a good start to making that deadline!
Custom made Custom solutions for every budget Create your own product!
We go above and beyond to make sure you are happy. We offer over 6000 products that you can make your own. Looking for that special product? We have our own creative department that custom designs your idea. You name it, we produce it!
Experience Trusted by 10,000+ companies for 24 years
With 24 years of experience we have learned that human contact and knowledge about our products is key to what we do. We distinguish ourselves by always making sure that there is someone allocated to your project that will think along with you to get the best results.