Home / FAQ
Back to FAQ overview
Ordering
How do I cancel my order? How do I place a re-order? How do I order a sample? What type of file do I use to provide my logo? What do I have to provide for my order? What does a 'free digital sample' mean? Can I order 1 or 5 pieces? Do I get an order confirmation? What are .eps and .ai? Can I change or cancel an order? Are there any additional customs duties or taxes to pay for an international order?
Contact We are closed
promo@loopper.com
+44 20 4576 5960
Fast support we reply within 1 hour (Mon–Fri, 09:00–17:30)

What does a 'free digital sample' mean?

A free digital sample, also called a mock-up, is an example of how your logo will look on the actual product. This ensures that you and our team are on the same page, and assists us in producing the perfect product. 

Related Pages

Additional information about our terms and conditions can be found on the Terms & Conditions page. For more information about how we handle personal data, please see our Privacy Policy.

What do our clients say?
Sue
Fab
Sophie
5 stars: perfect, definitely recommended
MBK
They are good in job. Caring and professional.
Emilija
The service provided by Bradley Moore was absolutely fant..
Show whole review
The service provided by Bradley Moore was absolutely fantastic. His response time is nearly immediate. We got custom water bottles and they are fantastic quality!
Mockup Free design & unlimited revisions Within 1 hour!
We pride ourselves in a fast but qualitive service without exception. Within 1 hour of your offer request or order, we will provide you with a free digital mock-up without any strings attached. This way we make sure to have a good start to making that deadline!
Custom made Custom solutions for every budget Create your own product!
We go above and beyond to make sure you are happy. We offer over 6000 products that you can make your own. Looking for that special product? We have our own creative department that custom designs your idea. You name it, we produce it!
Experience Trusted by 10,000+ companies for 24 years
With 24 years of experience we have learned that human contact and knowledge about our products is key to what we do. We distinguish ourselves by always making sure that there is someone allocated to your project that will think along with you to get the best results.