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promo@loopper.com
+44 20 4576 5960
Fast support we reply within 1 hour (Mon–Fri, 09:00–17:30)

Customer service | Just ask

Service
Payment options
Send and delivery
Order process
Artwork guidelines
Artwork guidelines
Order process
Payment options
Send and delivery

Service

Customer service is paramount to everything we do at Loopper. If you’re not satisfied, neither are we! If you have concerns about your pending order or delivery, we are here to help you. Our standards are high when it comes to providing the best quality promotional goods on the market, so your experience as our client is important to us. Therefore, we provide several options to get in touch with customer service agents if you are having trouble with your purchase and/or logo. We have created some handy pages for you to explain all about the order process, printing and your logo. Next to these pages we provide several contact options for you to choose from.

You can reach us via phone, email, chat, or contact form. The general waiting time for a reply is approximately 30 minutes as we aim to reply as quickly as possible. To ensure the best service, each of our customers will be given their own Account Manager to look after their project, so you don't have to worry about being bounced around by different agents.
What do our clients say?
Jenni
Request was picked up fast and communication was very cle..
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Request was picked up fast and communication was very clear and helpful. Product arrived in good time and was well packaged. The whole experience was very easy and product was good quality. Will use again.
Tamara
I had very good customer service in relation to this orde..
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I had very good customer service in relation to this order. They followed up with me immediately and provided the product on-time and exactly the way I had ordered it.
Gareth
Really impressed with both the customer service and the q..
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Really impressed with both the customer service and the quality of products. Would order again!
MBK
They are good in job. Caring and professional.
Mockup Free design & unlimited revisions Within 1 hour!
We pride ourselves in a fast but qualitive service without exception. Within 1 hour of your offer request or order, we will provide you with a free digital mock-up without any strings attached. This way we make sure to have a good start to making that deadline!
Custom made Custom solutions for every budget Create your own product!
We go above and beyond to make sure you are happy. We offer over 6000 products that you can make your own. Looking for that special product? We have our own creative department that custom designs your idea. You name it, we produce it!
Experience Trusted by 10,000+ companies for 24 years
With 24 years of experience we have learned that human contact and knowledge about our products is key to what we do. We distinguish ourselves by always making sure that there is someone allocated to your project that will think along with you to get the best results.